Support
Something not working, or an idea to share? Write to support@cipherwink.com. It helps to include your iPhone model, your iOS version and the app version (at the bottom of Settings in the app).
Questions
How do I restore Premium?
Premium is a one-time purchase tied to your Apple Account. Open Settings in the app and tap Restore purchase, signed in with the same Apple Account you bought it with. If Ask to Buy is on for your account, Premium turns on by itself once the request is approved.
How does iCloud sync work?
Your progress, stats, streak and settings are saved in your own iCloud account, so they follow you to other devices signed in with the same Apple Account. Check that iCloud is on for Cipherwink in the iPhone Settings app (your name, then iCloud). Sync can take a few minutes. Without iCloud, the game still works and saves on this device.
How do I report a quote?
On the puzzle screen, open the puzzle menu and choose Report this quote. Pick a reason and, if you like, add a short note. You won't see that quote again. If you're offline, the report is sent the next time you open the app online.
Why do I see ads, and how do I change my consent?
Free players see a short ad now and then between puzzles; Premium removes them for good. In the EU, EEA, UK and Switzerland the app asks for your consent when it starts. You can change it any time in Settings, under Privacy options. Ad tracking is asked separately by iOS; change it in the iPhone Settings app, under Privacy & Security, then Tracking. Wrong guesses, hints and ads never cost you anything in the game.
How do I delete my data?
Your game progress lives in your iCloud account, which we can't read. To delete it, open the iPhone Settings app, tap your name, then iCloud, then manage your storage, and delete Cipherwink's data. Deleting the app removes what is stored on the device. Analytics and quote reports are anonymous, so we can't find them by person; see the privacy policy for what we keep and for how long, or write to us.